Allergy note: While all products are stored and handled in a storage faciltiy, a pet-free area, our dog Sir Robin The Whippet is present on the premises where some of the packaging material is produced. While we do our best to minimize exposure, we cannot guarantee a 100% allergen-free environment for customers with severe pet sensitivities.
Cancellation policy
Some items in our store may be offered to you as a pre-order. This cancellation policy lays out how you can change or cancel these kinds of purchases.
Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.