Returning an item

To return an item is easy! Login to your account and start a return process. Alternatively, you can contact us and request a return.

Follow these steps: 

  1. In the "Email" field, enter your email address, and then click "Continue".
  2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
  3. Go back to the online store, and then enter a six-digit verification code.
  4. Click "Request return" for the order that you want to submit the return for.
  5. If your order has more than one item, then select the items that you want to return.
  6. Select a return reason and add a note for the store.
  7. Click "Request return".
  8. If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you will receive a refund.


Returns Policy

We want you to love everything you get from Made in Camelot, but if something’s not right, here’s how we handle returns.

If something’s wrong (damaged or incorrect)

  • Let us know within 14 days of delivery

  • When your return is approved, you’ll then have up to 14 days to return it

  • We’ll cover return shipping and offer a replacement or full refund (depending on stock)

  • We may ask for a quick photo of the damage/packaging to speed things up

  • Made In Camelot Team will inspect the item before granting a refund, and we may decline a return if no fault is found


If you’ve changed your mind

  • You’ve got 14 days to tell us and 14 days to send it back after our approval

  • Items need to be unopened, unused, and in their original packaging, including the shrink package being intact

  • Return shipping is on you, but we provide a prepaid label for £2.99 - £5.99, depending on the size of the product. This amount will be deducted from your refund.

  • Made In Camelot Team will inspect the item before granting a refund, and we may decline a return if the item is not in the original conditions


Good to know

  • Refunds are sent to your original payment method within 5-14 working days once your return is checked.

  • We can't accept returns of opened or used items (unless faulty)

  • Until your parcel reaches us, it’s your responsibility, so we recommend using the labels we provide


If you have any questions, feel free to contact us. Our noble customer service team is always ready to assist you.