Shipping and returns

At Made in Camelot, we take great care to ensure your order arrives swiftly and safely. Here's everything you need to know about how we ship and handle returns.

Shipping Information

We currently ship within the United Kingdom mainland only, using Royal Mail Tracked 24h or Royal Mail Tracked 48h.

Dispatch Time

We aim to dispatch all orders within 1 working day. However, every product has a different processing time due to stock management. Please refer to the product page for an accurate overview. The order cut off is 2pm to be dispatched on the same day, if the product is readily available. 

We use Royal Mail’s collection service, that takes place Monday to Friday afternoon. After having your parcel prepared, you will receive an email with the tracking information, that at this point will say “We’re expecting it”. We then take the boxes to a designated collection area in our depot, where the parcels will wait for the daily pick up (subject to Royal Mail’s service policy). The tracking information won’t update until the parcel is collected by Royal Mail, taken into their sorting hub and scanned. At this point, status will change to “We’ve got it”; when it is forwarded to the next hub, message will update to “In transit”.

Free shipping is available on orders valued at £99 or above. This offer cannot be combined with any discount code.

Shipping rates are calculated at checkout based on your order's weight and size. Below is a general guide:

Returns Policy

We want you to love everything you get from Made in Camelot, but if something’s not right, here’s how we handle returns.

If something’s wrong (damaged or incorrect)

• Let us know within 14 days of delivery

• When your return is approved, you’ll then have up to 14 days to return it

• We’ll cover return shipping and offer a replacement or full refund (depending on stock)

• We may ask for a quick photo of the damage/packaging to speed things up

• Made In Camelot Team will inspect the item before granting a refund, and we may decline a return if no fault is found

If you’ve changed your mind

• You’ve got 14 days to tell us and 14 days to send it back after our approval

• Items need to be unopened, unused, and in their original packaging, including the shrink package being intact

• Return shipping is on you, but we provide a prepaid label for £2.99 - £5.99, depending on the size of the product. This amount will be deducted from your refund.

• Made In Camelot Team will inspect the item before granting a refund, and we may decline a return if the item is not in the original conditions

Good to know

• Refunds are sent to your original payment method within 5-14 working days once your return is checked.

• We can't accept returns of opened or used items (unless faulty)

• Until your parcel reaches us, it’s your responsibility, so we recommend using the labels we provide

How to return

1. Contact us with your order number and reason

2. We’ll send you the return instructions and a Royal Mail label

3. Pop it back in the post

4. Once we’ve got it, we’ll process your refund or replacement

If you have any questions, feel free to contact us. Our noble customer service team is always ready to assist you.