Shipping and returns

At Made in Camelot, we take great care to ensure your order arrives swiftly and safely. Here's everything you need to know about how we ship and handle returns.

Shipping Information

We currently ship within the United Kingdom only, using Royal Mail Tracked 24h or Royal Mail Tracked 48h. Please note that the service used, Royal Mail Tracked 24, is not guaranteed. It only provides a next-day aim, meaning delivery can occasionally take longer.

Dispatch Time

We aim to dispatch all orders within 1 working day. However, every product has a different processing time due to stock management. Please refer to the product page for an accurate overview. The order cut off is 2pm to be dispatched on the same day, if the product is readily available. 

We use Royal Mail’s collection service, that takes place Monday to Friday afternoon. After having your parcel prepared, you will receive an email with the tracking information, that at this point will say “We’re expecting it”. We then take the boxes to a designated collection area in our depot, where the parcels will wait for the daily pick up (subject to Royal Mail’s service policy). The tracking information won’t update until the parcel is collected by Royal Mail, taken into their sorting hub and scanned. At this point, status will change to “We’ve got it”; when it is forwarded to the next hub, message will update to “In transit”.

We offer a 40% discount on standard shipping over £49. Free standard shipping is available on orders valued at £99 or above. Express shipping is excluded from this offer.

Shipping rates are calculated at checkout based on your order's weight and size. Below is a general guide:

Returning an item

To return an item is easy! Login to your account and start a return process. Alternatively, you can contact us and request a return.

Follow these steps: 

1. In the "Email" field, enter your email address, and then click "Continue".
2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
3. Go back to the online store, and then enter a six-digit verification code.
4. Click "Request return" for the order that you want to submit the return for.
5. If your order has more than one item, then select the items that you want to return.
6. Select a return reason and add a note for the store.
7. Click "Request return".
8. If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you will receive a refund.

Returns Policy

We want you to love everything you get from Made in Camelot, but if something’s not right, here’s how we handle returns.

If something’s wrong (damaged or incorrect)

• Let us know within 14 days of delivery

• When your return is approved, you’ll then have up to 14 days to return it

• We’ll cover return shipping and offer a replacement or full refund (depending on stock)

• We may ask for a quick photo of the damage/packaging to speed things up

• Made In Camelot Team will inspect the item before granting a refund, and we may decline a return if no fault is found

If you’ve changed your mind

• You’ve got 14 days to tell us and 14 days to send it back after our approval

• Items need to be unopened, unused, and in their original packaging, including the shrink package being intact

• Return shipping is on you, but we provide a prepaid label for £2.99 - £5.99, depending on the size of the product. This amount will be deducted from your refund.

• Made In Camelot Team will inspect the item before granting a refund, and we may decline a return if the item is not in the original conditions

Good to know

• Refunds are sent to your original payment method within 5-14 working days once your return is checked.

• We can't accept returns of opened or used items (unless faulty)

• Until your parcel reaches us, it’s your responsibility, so we recommend using the labels we provide

If you have any questions, feel free to contact us. Our noble customer service team is always ready to assist you.