Allergy note: While all products are stored and handled in a designated pet-free area, our mascot Sir Robin (a friendly Whippet) is present on the premises. We do our best to minimize exposure, but we cannot guarantee a 100% allergen-free environment for customers with severe pet sensitivities
Shipping policy
We currently ship within the United Kingdom mainland only, using Royal Mail, Evri, Yodel or DPD.
Dispatch Time
We aim to dispatch all orders within 1 working day. However, every product has a different processing time due to stock management. Please refer to the product page for an accurate overview. The order cut off is 2pm to be dispatched on the same day, if the product is readily available.
Free shipping is available on orders valued at £99 or above. This offer cannot be combined with any discount code.
Shipping rates are calculated at checkout based on your order's weight and size. Below is a general guide:
| Service | Price | Delivery Time |
|---|---|---|
| Tracked Standard - up to 2kg | £3.99 | 2-4 days |
| Tracked Standard - up to 5kg | £4.49 | 2-4 days |
| Tracked Standard - up to 10kg | £6.25 | 2-4 days |
| Tracked Express - up to 2kg | £4.49 | 1-2 days |
| Tracked Express - up to 5kg |
£4.59 | 1-2 days |